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Need Verizon Fios Internet, TV, phone, or billing support? Choose a topic so we can connect you with the right customer service agent more quickly.
Fix a problem
Top solutions for Fios Digital Voice issues
Fios Phone - No dial tone
Follow the steps below to troubleshoot the dial tone problem on your Fios phone yourself.
If no dial tone is present on your phone, check to make sure that all receivers are on the hook and the telephone line is plugged into the jack.
If the problem is on one phone only, use a different phone. If you still do not have a dial tone, try a different phone jack to determine whether the issue is with the phone or the phone jack. If the issue is with the phone jack or is happening on all of your phones, contact Verizon Repair for assistance.
If your problem is happening on all of your calls, go to each device connected to Fios (such as your phone, modem, and fax) and begin to disconnect them one at a time.
After you disconnect a device, leave it disconnected. Wait 30 seconds, then go to the next device and check if it has a dial tone. If there is a dial tone, then the last device that was unplugged is the faulty device and should be replaced.
Reconnect all other devices except the faulty device and check each for proper operation. If the faulty device now works, mark it and if the problem happens again you can check that device first.
Let us fix the problem for you.
Fios Phone - Cannot make outgoing calls
Note: If you are a Fios Digital Voice customer, you must use 10-digit dialing (area code + phone number) in order to make calls.
Troubleshooting steps
If only one of your phones is causing the problem:
Check to ensure that your phone is turned to touch tone (tt). This switch is usually located on the side or bottom of the telephone set.delayed dial tone there may be a surge in the phone line usage in your area.
Try making your call later when phone lines are less busy.
Press each button on the phone's number keypad to ensure that they are not sticking or making a dull sound instead of a clean tone.delayed dial tone there may be a surge in the phone line usage in your area.
Try making your call later when phone lines are less busy.
If you hearing a fast busy signal or a delayed dial tone there may be a surge in the phone line usage in your area.
Try making your call later when phone lines are less busy.
Let us fix the problem for you.
Fios Phone - Static on phone line
Static on a single phone
If you are hearing static, make sure that there is not a problem with any of your equipment.
Unplug the phone from its wall jack.
Plug a working phone into the jack.
Check if the static persists.
If yes, your next step is to do more checking at your NID.
If no, you have faulty phone equipment.
Let us fix the problem for you.
More Fios Digital Voice solutions
Calling difficulties
Dropped (disconnected) calls
Cannot receive incoming calls
Number always busy
Cannot hear or be heard on phone
Calls are not connecting
Determine if problem is with inside or outside wiring
More
Domestic Long Distance calling problems
Difficulty making long distance calls
Incomplete calls, dead air, fast busy
Toll-free line not working
PIN for your toll-free number not working
Recorded message: disconnected service
More
Repair services
Checking status or rescheduling your repair request
Contacting Verizon for order or sign in problems
More
Network Interface Device or Optical Network Terminal
Determine if you have a NID or an ONT
Determine if your ONT has power
Checking the Battery Back-up Unit (BBU)
More
Privacy and security
Removing a carrier freeze
Removing another carrier's charges
Modem hijacking
More
Billing
Billing disputes
Verify your payment
Difficulty accessing your bill online
Billing FAQs
More
Fix a problem
Top solutions for Fios Digital Voice issues
Fios Phone - No dial tone
Follow the steps below to troubleshoot the dial tone problem on your Fios phone yourself.
If no dial tone is present on your phone, check to make sure that all receivers are on the hook and the telephone line is plugged into the jack.
If the problem is on one phone only, use a different phone. If you still do not have a dial tone, try a different phone jack to determine whether the issue is with the phone or the phone jack. If the issue is with the phone jack or is happening on all of your phones, contact Verizon Repair for assistance.
If your problem is happening on all of your calls, go to each device connected to Fios (such as your phone, modem, and fax) and begin to disconnect them one at a time.
After you disconnect a device, leave it disconnected. Wait 30 seconds, then go to the next device and check if it has a dial tone. If there is a dial tone, then the last device that was unplugged is the faulty device and should be replaced.
Reconnect all other devices except the faulty device and check each for proper operation. If the faulty device now works, mark it and if the problem happens again you can check that device first.
Let us fix the problem for you.
Fios Phone - Cannot make outgoing calls
Note: If you are a Fios Digital Voice customer, you must use 10-digit dialing (area code + phone number) in order to make calls.
Troubleshooting steps
If only one of your phones is causing the problem:
Check to ensure that your phone is turned to touch tone (tt). This switch is usually located on the side or bottom of the telephone set.delayed dial tone there may be a surge in the phone line usage in your area.
Try making your call later when phone lines are less busy.
Press each button on the phone's number keypad to ensure that they are not sticking or making a dull sound instead of a clean tone.delayed dial tone there may be a surge in the phone line usage in your area.
Try making your call later when phone lines are less busy.
If you hearing a fast busy signal or a delayed dial tone there may be a surge in the phone line usage in your area.
Try making your call later when phone lines are less busy.
Let us fix the problem for you.
Fios Phone - Static on phone line
Static on a single phone
If you are hearing static, make sure that there is not a problem with any of your equipment.
Unplug the phone from its wall jack.
Plug a working phone into the jack.
Check if the static persists.
If yes, your next step is to do more checking at your NID.
If no, you have faulty phone equipment.
Let us fix the problem for you.
More Fios Digital Voice solutions
Calling difficulties
Dropped (disconnected) calls
Cannot receive incoming calls
Number always busy
Cannot hear or be heard on phone
Calls are not connecting
Determine if problem is with inside or outside wiring
More
Domestic Long Distance calling problems
Difficulty making long distance calls
Incomplete calls, dead air, fast busy
Toll-free line not working
PIN for your toll-free number not working
Recorded message: disconnected service
More
Repair services
Checking status or rescheduling your repair request
Contacting Verizon for order or sign in problems
More
Network Interface Device or Optical Network Terminal
Determine if you have a NID or an ONT
Determine if your ONT has power
Checking the Battery Back-up Unit (BBU)
More
Privacy and security
Removing a carrier freeze
Removing another carrier's charges
Modem hijacking
More
Billing
Billing disputes
Verify your payment
Difficulty accessing your bill online
Billing FAQs
More
